At Prinka, we are proud to provide you with beautiful, luxury organic bed linens. However, if you are not 100% satisfied with your product, you have a 30 day returns policy from the date of purchase.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.
Change of Mind
If you change your mind and wish to exchange or refund your goods, we will accept returns provided that:
- the return is made within 30 days from the date of purchase;
- the goods have not been used;
- the goods are returned in their original packaging.
Damaged or Faulty Goods
We will accept returns for all faulty goods. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Faulty or Incorrect Deliveries
We take extreme care in ensuring our goods are of the highest quality. However, if for any reason you find that one of our products is faulty, or we have not delivered what you ordered, we would like to help you resolve the problem.
Returns will be accepted for products purchased online and delivered anywhere in Australia if they are faulty or the products delivered do not match your order.
You will need to provide proof of purchase (which may include the invoice, credit card statement or other payment statement) at the time of making the return.
You can request a return by sending an email to us at firstname.lastname@example.org and include your proof of purchase.
Once we have confirmed receipt of your email and proof of purchase you will be requested to send your product to 1 Wynyeh Street, Malvern East 3145.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
We only replace items if they are defective or damaged.
If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to: 1 Wynyeh Street, Malvern East 3145.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return.
Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
To return your product, you should mail your product to: 1 Wynyeh Street, Malvern East 3145.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.